tk9990 Privacy Policy

1.1 Registration Data

When you create an account on tk9990, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna);
• Username and encrypted password.

This data is required to create and maintain your account. Without it, we cannot provide you with access to the tk9990 platform.

1.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling, tk9990 may request one or more of the following documents at the point of registration, before processing a withdrawal, or at any other time deemed necessary:

• National Identity Card (NID);
• Passport;
• Birth certificate;
• Utility bill or bank statement as proof of address (issued within the last three months).

Copies of these documents are stored securely and are only accessed by authorised personnel for the purposes of identity verification.

1.3 Financial Data

When you make a deposit or request a withdrawal, we collect transaction data including your payment method identifier (e.g., bKash mobile number, Nagad account reference, bank account details), transaction amounts, timestamps, and transaction status. We do not store full card numbers or mobile banking PINs. Payment data is handled in accordance with applicable security standards.

1.4 Technical and Usage Data

When you access the tk9990 platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, features used, and time spent on the platform;
• Session identifiers and cookie data;
• Betting and gaming history.

This data helps us detect fraud, improve platform performance, and personalise your experience.

1.5 Communications Data

If you contact our support team by email or through any other channel, we retain records of that correspondence, including your name, contact details, and the content of your messages. This allows us to respond to your queries effectively and to maintain a record of support interactions.

2.1 Primary Purposes

tk9990 uses your personal data for the following primary purposes:

• Account management: creating, maintaining, and securing your account;
• Age verification: confirming that you are 21 years of age or older before granting access to real-money gambling services;
• Payment processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods;
• Customer support: responding to your queries, complaints, and support requests;
• Platform improvement: analysing usage patterns to improve our games, features, and overall user experience;
• Fraud prevention: detecting and preventing fraudulent activity, money laundering, and abuse of bonuses or promotions;
• Legal compliance: meeting our obligations under applicable law, including anti-money laundering requirements.

2.2 Marketing Communications

With your explicit consent, tk9990 may send you promotional communications about new games, bonuses, seasonal offers (for example, during Eid, Pohela Boishakh, or the BPL cricket season), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

2.3 Automated Decision-Making

tk9990 may use automated processes to flag unusual account activity, detect potential fraud, or identify patterns consistent with problem gambling behaviour. Where an automated decision has a significant effect on your account (for example, a temporary suspension), you have the right to request a manual review by a member of our team. Contact us at [email protected] to exercise this right.

3.1 Categories of Third Parties

tk9990 does not sell your personal data. We share data only with the following categories of trusted third parties, and only to the extent necessary to deliver our services:

3.2 International Data Transfers

Some of our third-party service providers may process data in countries outside Bangladesh. Where such transfers occur, tk9990 takes steps to ensure that appropriate safeguards are in place to protect your personal data, consistent with applicable data protection standards. By using the tk9990 platform, you consent to such transfers where they are necessary to deliver the services you have requested.

3.3 Business Transfers

In the event that tk9990 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by us may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. tk9990 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, and analyse how the platform is used. Cookies do not contain your password or payment information.

4.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that maintain your login state and security tokens that protect your account. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how users navigate the platform so we can improve it. These collect aggregated, anonymised data about page views and feature usage.
• Preference cookies: Remember your settings and preferences, such as your preferred language and game display options.
• Security cookies: Used to detect and prevent fraudulent login attempts and unusual account activity.

4.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent the tk9990 platform from functioning correctly, including keeping you logged in or completing payment transactions. Disabling analytics or preference cookies will not affect your ability to use core platform features.

5.1 Security Measures

tk9990 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive data, including passwords (which are hashed and never stored in plain text);
• Restricted access to personal data — only authorised staff with a documented need may access player data;
• Regular security audits and penetration testing of our platform infrastructure;
• Firewall and intrusion detection systems to monitor for suspicious activity.

5.2 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tk9990 will notify affected users without undue delay. We will provide information about the nature of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address it. We will also notify relevant authorities as required by applicable law.

5.3 Your Responsibility

While we work hard to protect your data, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, logging out of your account after each session on shared devices, and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

6.1 Retention Periods

tk9990 retains personal data for as long as your account is active and for a reasonable period thereafter in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

• Account registration data: retained for the duration of your account plus up to 5 years after closure;
• Transaction records: retained for up to 7 years to comply with financial record-keeping obligations;
• KYC documents: retained for the duration of your account plus up to 5 years after the last transaction;
• Support correspondence: retained for up to 3 years from the date of the last interaction;
• Technical and usage logs: typically retained for up to 12 months.

6.2 Account Deletion

If you request the closure of your tk9990 account, we will deactivate your account and begin the process of deleting or anonymising your personal data in accordance with the retention periods set out above. Please note that we may be required to retain certain data for longer periods where we have a legal obligation to do so, for example in relation to financial transaction records.

• 👁️
  Right of Access — You may request a copy of all personal data we hold about you. We will respond to such requests within 30 days.
• ✏️
  Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• 🗑️
  Right to Erasure — You may request deletion of your personal data where we no longer have a legitimate reason to retain it, subject to our legal obligations to retain certain records.
• ⛔
  Right to Restrict Processing — You may request that we restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• 📦
  Right to Data Portability — You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• 🙅
  Right to Object — You may object at any time to processing of your personal data for direct marketing purposes. You may also object to other forms of processing where we rely on legitimate interests as our legal basis.

8.1 Age Restriction

tk9990 is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will delete that data immediately, close the associated account, and — where applicable — return any deposited funds to the original payment method after deducting any withdrawals already made.

If you believe that a minor has registered an account on tk9990 using false age information, please notify us immediately at [email protected].

9.1 Policy Updates

tk9990 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where reasonably practicable, notify registered users by email. Your continued use of the platform following the publication of any updated policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team at [email protected].