Responsible Gaming at tk9990

HOW Setting Your Deposit Limit

You can request a deposit limit by contacting the tk9990 support team at [email protected]. Specify whether you want a daily, weekly, or monthly cap and the maximum amount in BDT. Our team will apply the limit to your account within 24 hours.

• Daily limit: Maximum total deposits allowed within any 24-hour rolling window.
• Weekly limit: Maximum total deposits across any 7-day rolling period.
• Monthly limit: Maximum total deposits within a calendar month.

Once a limit is set, lowering it takes effect immediately. Raising a limit is subject to a mandatory 7-day cooling-off period before the increase is applied, giving you time to reconsider.

NOTE Payment Methods & Limits

Deposit limits apply across all payment methods on your account, including bKash, Nagad, Rocket, and Upay. The limit is account-level, not per-method — so if your daily limit is ৳5,000, that cap covers all your deposits combined on that day, regardless of which payment method you use.

• You spend more time or money gambling than you originally intended.
• You chase losses — placing more bets to try to win back money you have already lost.
• You feel restless, anxious, or irritable when you try to reduce or stop gambling.
• You hide your gambling activity from family members, friends, or colleagues.
• You borrow money, sell possessions, or neglect bills in order to fund gambling.
• Gambling is your primary way of coping with stress, loneliness, or difficult emotions.
• You have tried to stop or cut back on gambling but have been unable to do so.
• Gambling has negatively affected your work, studies, or personal relationships.

If you recognise two or more of these signs in yourself, we strongly encourage you to use one of the tk9990 responsible gaming tools above or to contact our support team immediately.

MINORS Keeping Under-21s Safe

tk9990 has a zero-tolerance policy toward underage gambling. We verify the age of every player at registration using identity documents. If you share a device with someone under the age of 21, we recommend the following steps to prevent access:

• Log out of your tk9990 account after every session.
• Do not save your password or enable auto-fill on shared devices.
• Use device-level parental control software to restrict access to gambling websites.
• Have an open conversation with young people in your household about the risks of gambling.

If you believe a minor has accessed tk9990 using someone else's account, please report it immediately to [email protected]. We will investigate and close the account if underage access is confirmed.

FAMILY Concerned About a Loved One?

If you are worried that someone close to you — a family member, partner, or friend — may have a gambling problem, there are constructive steps you can take. Approach the conversation with empathy rather than anger. Share specific observations rather than accusations. Encourage them to speak to a professional. You can also contact tk9990 support to report a concern about a specific account — we will review it discreetly and take appropriate action where evidence of problematic gambling behaviour is identified.

Responsible gaming is not a box-ticking exercise at tk9990 — it is a core part of how we operate. We train our customer support team to recognise signs of problem gambling in player behaviour and to respond with care and appropriate action. We monitor account activity for patterns that may indicate harm, such as rapid-fire deposits after consecutive losses, unusually long sessions, or repeated failed attempts to close an account.

We do not market to players who have self-excluded or who are on a voluntary time-out. Once an exclusion or time-out is active, we will stop any promotional communications to that account immediately.

tk9990 also applies strict standards when it comes to the design of our platform. We do not use deceptive design patterns intended to push players into spending more than they planned. Our games display clear information about odds and return-to-player (RTP) percentages so that every player can make an informed decision before placing a bet.

We believe that a platform that genuinely cares about its players — and that is honest about the risks of gambling — will earn the long-term trust of the Bangladeshi community. That trust is something we take very seriously.